Public Complaint Procedure

This procedure will be used to address complaints from the public (i.e. employers of graduates, clinicians, and public). Any member of the public with a compliant or grievance regarding any aspect of the Physical Therapist Assistant Program may submit a complaint in writing to the university via letter or electronically through the FNU website at https://www.fnu.edu/contact-physical-therapist-assistant-program/. The complaint should include the name and contact information of the complainant, a description of the incident, and names of the person(s) involved in the incident. If the complaint was previously shared with a person associated with the University, this should also be indicated.

The complaint will be received initially by the Program Director and then shared with the appropriate party (Division Head, VPAA, Dean, etc.) to address the concern. The Complainant will be contacted within 10 business days by the University regarding the investigation of the complaint in an effort to resolve the issue. All Public complaints will be maintained by the Program Director for 2 years in the PTA program office in a locked filing cabinet.

If the outcome of the complaint is not satisfactory to the complainant, a letter of appeal may be submitted to the University President. The complainant also has the right to contact the PTA program accrediting body, the Commission on Accreditation in Physical Therapy Education (CAPTE) at www.capteonline.org.

Any complaints regarding the program director may be sent to either the Allied Health Division Head or the Vice President of Academic Affairs in writing, via email or phone. The contact information for both individuals can be found at http://www.fnu.edu/about-fnu/faculty/.

Retaliation against the complainant is prohibited. No direct or indirect attempts to retaliate will be tolerated by the program or its stakeholders.