Request for Grade Review Policy and Procedure

A student may challenge a final course grade if the student has a reasonable belief that the grade was assigned due to an error in the course grade book, grade calculations, or grade submission.

The Procedures for a Grade Review are as follows:

1. The student will request the final grade review from the course faculty, by utilizing the Request for Grade Review Form.
2. The Request for Grade Review form must be submitted within 30 calendar days from the end of the Term, for the course that the student wants the grade reviewed. The student must make every effort in a timely manner to discuss his or her concerns with the faculty member throughout the course.
3. The Grade Review policy applies only to final course grades and does not apply to course work, mid-terms or other grades awarded during a semester.
4. The course Faculty will review the grades in the specified course and will make sure that grade calculations and submissions are correct within 5 calendar days. Faculty members must carefully consider the student’s concerns and make a reasonable effort to resolve the issues raised by the student.
5. The review of those grades will be done jointly with the student at a time mutually agreed upon.
6. Changes will be made if it is found that there was an error in the course grade book, grade calculations, or grade submission.
7. If a change is required, the course faculty will submit a Grade Change Form. The Grade Review form is submitted to Student Services, and if applicable, the Grade Change Form is submitted to the Registrar’s Office within 5 calendar days of the decision.
8. If after discussion with the faculty member, the student believes in good faith that the grade is still not correct, or if there is an inability to reach the faculty member, the student may request the grade review within 3 calendar days by submitting the Request for Grade Review to the Division Head via email including any evidence the student can provide.
9. The Division Head will immediately request a written response, with supporting documentation, from the course faculty. The course faculty has 5 calendar days to respond to the Division Head’s request.
10. The Division Head will review the written response and supporting documentation, and speak with the student, to ascertain any additional information related to the request for Grade Review. The Division Head will provide a written determination to the student, the course instructor, registrar’s department and student services within 10 calendar days via SchoolDocs.
11. Both the course faculty and the student have the right to appeal the decision of the Division Head, in writing, to the Office of the VPAA within 5 calendar days. The decision of the VPAA, or designee, is final and will be submitted in writing to both Student Services and the Registrar Department in hard copy and via SchoolDocs in 3 calendar days.