Complaint Process for Students Enrolled in Distance Education (Online) Programs:

• Florida residents enrolled in distance education programs should first follow the institutional complaint process and then the State Student Complaint Process for Residential (In-Person) Programs, described above.
• Non-Florida residents, must first follow the institutional and State Student Complaint Process.
• If the student is not satisfied with the outcome of the Institutional and State Complaint process, then the student can appeal to the Council at FLSARAinfo@fldoe.org.
• The FL-SARA Council complaint process applies to non-Florida residents who reside in a state that participates in the Unified State Authorization Reciprocity Agreement (“SARA”). Information about whether a state or other jurisdiction participates in SARA can be found at https://nc-sara.org/directory. As of October 2019, the following states and jurisdictions participating in SARA: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
• California residents in distance education programs may file a complaint with the California Bureau for Private Postsecondary Education. Additional information can be found at https://www.bppe.ca.gov/enforcement/complaint.shtml and the California Bureau can be contacted at (916) 431-6959 (telephone), (916) 263-1897 (fax) or 2535 Capitol Oaks Drive, Suite 400 Sacramento, CA 95833 (mail).