6.20 Dispute/Conflict Resolution
It is the practice of the administration of FNU to prevent situations that might create a grievance or dispute with management or fellow employees. In the rare event that a condition prompting a grievance or dispute occurs, the following policy should be adhered to:
- The purpose of the grievance procedure is to resolve conflicts and thus improve the institution’s environment. For the purpose of this Handbook, a grievance shall be defined as a complaint, expressed in writing.
- The first step in the process is to accurately define the grievance. To accomplish this, the aggrieved party must submit, in writing, a clear, accurate, and concise account of the event or condition that prompted the grievance. This account should include when, where, how, to whom, and why the grievance occurred.
- The written account must be submitted to the Human Resources Department of the aggrieved party within three (3) working days of the event or condition causing the grievance.
- The Human Resources Department will promptly commence an investigation to gather the facts, make a determination, and resolve the matter promptly. It is the intent of FNU, by establishing the grievance procedure, to resolve the conflict at the lowest possible level.
- If the grievance is not resolved, then the Human Resources Department may seek the assistance of the President to arrive at a final solution within five (5) days after receiving the grievance.